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![]() Airlines Reviving Customer Service
Family Travel Forum Staff
International carriers are developing new customer service initiatives for families to lure the next generation of travelers. Family travelers know what little regard the US airlines show to families traveling with younger children. Yet on a positive note, Gulf Air has a longstanding Sky Nanny service. Gulf, jointly owned by the Kingdom of Bahrain, Oman and the United Arab Emirates, has served the Middle East, Europe and Asia since 1950. Each flight on its routes between Bahrain, Abu Dhabi and London and between Bahrain and Sydney will have a qualified Sky Nanny (recognizable by her bright blue apron) on board to attend to children under 12, whether they're unaccompanied minors or traveling with adults.
Speaking of menus, at South African Airways (known as SAA), a Kosher menu has been added to other family perks such as skycots, baby meals including pasteurized baby food for under-2s, snacks of milk, formula or fruit juice and cuddly toys on board for infants. The SAA chefs have also developed a "Child Meal" for children ages 2 to 6 years. Best yet: Air Chefs and National Quality Solutions, in conjunction with SAA, are launching a Kosher Hotline so passengers on SAA and several other airlines may request Kosher meals. Their service is available by calling
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